Terms of Use

1. About Operox

Operox is a CRM and job management platform for service businesses, provided by Operox Ltd, a company registered in England and Wales.

In these terms, "Operox", "we", "us" and "our" refer to Operox Ltd. "The service" means the Operox website, web platform and mobile applications.

2. Acceptance of terms

By accessing or using the service, you agree to these Terms of Use and to our Privacy Policy. If you are using the service on behalf of a business, you confirm that you are authorised to accept these terms on its behalf.

If you do not agree to these terms, you must not use the service. Additional or separate terms may apply to paid subscriptions or specific features when they are introduced; where they do, they will be provided to you.

3. Account responsibilities

If you have an Operox account, you are responsible for:

• providing accurate information and keeping it up to date;
• keeping your login details confidential and secure;
• all activity that takes place under your account; and
• telling us promptly if you suspect unauthorised access to your account.

Account administrators are responsible for managing which team members have access to their business account and what they can see and do.

4. Business use

Operox is designed for business use by service businesses and their staff. It is not intended for personal, household or consumer use, and it is not intended for use by children.

5. Acceptable use

You must not use the service to:

• break any law or regulation, or infringe anyone's rights;
• upload or share content that is unlawful, harmful, misleading or offensive;
• process personal information without a lawful basis for doing so;
• attempt to gain unauthorised access to the service, other accounts or connected systems;
• introduce viruses, malicious code or other harmful material;
• interfere with, disrupt or place an unreasonable load on the service; or
• copy, reverse engineer or resell the service except as permitted by law.

6. User content

You keep ownership of the content you and your team upload or enter into Operox, such as notes, photographs, attachments and documents ("user content").

You give Operox Ltd a limited licence to host, store, process and display user content only as needed to provide, secure and support the service. You are responsible for ensuring you have the right to upload user content and that it complies with these terms.

7. Customer data

Businesses using Operox may enter information about their own customers, employees or contractors ("customer data"). The business is responsible for that customer data, including having a lawful basis for processing it and providing any required privacy information to the people concerned.

For customer data, the business generally acts as data controller and Operox Ltd acts as data processor, processing the data only to provide the service. See section 6 of our Privacy Policy for more information.

8. Intellectual property

The service, including its software, design, text, graphics, interface and the Operox name and brand, is owned by or licensed to Operox Ltd and is protected by intellectual property laws. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to use the service for your business. No other rights are granted.

If you send us feedback or suggestions, we may use them to improve Operox without any obligation to you.

9. Software under development

Operox is currently under active development and in private testing. Access is limited to authorised testers, and features, functionality, design and availability may change, be added or be removed at any time, including before public release.

Pre-release versions may contain errors or be incomplete. Descriptions of features on our website are provided for general information and are not a commitment to deliver any specific feature. You should keep your own copies of any information that is important to your business.

10. Availability

We aim to keep the service available, but we do not guarantee that it will always be available, uninterrupted or error-free. We may suspend or restrict access for maintenance, updates, security or other operational reasons.

11. Security

We use reasonable technical and organisational measures designed to protect the service and the information in it. You must also take reasonable steps to protect your account, including using a strong password and keeping your devices secure. Please report any suspected security issue to support@operox.co.uk.

12. Third-party services

The service may rely on, link to or work alongside services provided by third parties. We are not responsible for third-party services, and your use of them may be subject to their own terms and privacy policies.

13. Suspension and termination

We may suspend or terminate your access to the service if you breach these terms, if we are required to do so by law, or if your use presents a risk to the service, other users or third parties. Where reasonable, we will give you notice first.

You may stop using the service at any time and may request deletion of your account at Delete your Operox account. After termination, we will handle your data as described in our Privacy Policy.

14. Disclaimer

Except as expressly set out in these terms, the service is provided "as is" and "as available". To the extent permitted by law, we exclude all warranties, conditions and representations, whether express or implied, including as to fitness for a particular purpose and the accuracy or completeness of any content.

Operox is a tool to help you manage your business. You remain responsible for your business decisions, including your quotes, invoices, records and compliance with laws that apply to your business.

15. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to the above, we will not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss, arising under or in connection with the service or these terms.

16. Changes to Operox

We may update, change or discontinue any part of Operox as development continues, including to add or remove features, improve security or comply with legal requirements.

17. Changes to these terms

We may revise these terms from time to time. The latest version will always be published on this page, with the "Last updated" date shown at the top. Where changes are significant, we will take reasonable steps to let account holders know. Continuing to use the service after changes take effect means you accept the updated terms.

18. Governing law

These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction.

19. Contact

Operox Ltd
Email: discover@operox.co.uk
Support: support@operox.co.uk